Terms and Conditions

ELLENOWEN

Last updated: 12 October 2026

1. About ELLENOWEN

ELLENOWEN provides website design, website hosting and maintenance, website updates, and social media management services for small businesses and local businesses.

In these Terms and Conditions, “I”, “me” and “my” refer to ELLENOWEN, and “you” and “your” refer to the customer purchasing or using my services.

By booking a service, accepting a quotation or making payment, you agree to these Terms and Conditions.

2. Services

ELLENOWEN offers monthly website packages, one-off website design, website maintenance and updates, and social media management.

The services included will depend on the package you choose or the quotation agreed with you. Any additional work outside your package will be discussed and agreed before any additional charges are incurred.

3. Pricing and payment

All prices will be confirmed before you commit to a service.

Monthly services are payable in advance unless otherwise agreed in writing.

One-off website projects may require payment in advance or an agreed payment schedule before work begins.

Payments must be made by the due date stated on your invoice or payment agreement.

If a payment is overdue, I reserve the right to pause work or suspend relevant services after giving reasonable notice, subject to applicable law.

Any changes to ongoing service prices will be communicated in advance.

4. Monthly website packages

Monthly website packages include the services specified in your chosen package.

Unless otherwise agreed in writing:

  • There is no minimum contract term.

  • You may cancel your monthly package at any time by providing written notice.

  • Your service will normally continue until the end of the paid billing period.

  • Monthly fees cover only the services included in your package.

  • Additional work or third-party costs may incur extra charges, which will be agreed with you beforehand.

Payments already made are not automatically refundable when you cancel, subject to your statutory rights and the Refund and Cancellation Policy.

5. One-off website projects

One-off website projects are priced according to the requirements, number of pages, functionality and complexity of the work.

The agreed price, scope and payment arrangements will be confirmed before work begins.

You are responsible for providing the information, images, branding and content required to complete your website unless these are included in your agreed service.

Project timescales may be affected by delays in receiving information, feedback or approvals.

Significant changes or additional features outside the original agreement may incur extra charges. These will be discussed and agreed before the additional work begins.

If you cancel a project after work has started, I may charge for work completed and reasonable costs incurred, where permitted by law.

6. Website ownership and intellectual property

For websites provided through monthly website packages, the website design, underlying structure, code and reusable components remain the property of ELLENOWEN unless otherwise agreed in writing.

Your monthly payment provides access to the website service for as long as your package remains active. It does not automatically transfer ownership of the website or its underlying design to you.

If you cancel your monthly package, the website may be taken offline at the end of your paid service period. You will not automatically receive the website files, code or design files.

Any transfer of website ownership or provision of website files must be agreed separately in writing.

For one-off website projects, ownership and usage rights will be confirmed in your quotation or written agreement. Payment does not automatically transfer ownership of my pre-existing tools, code or reusable components.

You retain ownership of your own business name, logo and original materials, subject to any third-party rights.

7. Hosting and third-party services

Some services may rely on third-party providers, including domain registrars, hosting providers, booking systems, plugins and social media platforms.

Third-party services may have their own terms, fees and restrictions. Unless expressly included in your package, additional subscriptions, licences, domain renewals and other external costs remain your responsibility.

I cannot guarantee uninterrupted availability of third-party services or accept responsibility for outages, changes or restrictions imposed by those providers. I will make reasonable efforts to address issues within my control.

8. Website maintenance and updates

Website maintenance and updates are limited to the services included in your chosen package.

Minor text changes, image replacements and routine updates may be included where specified. New pages, major redesigns, additional functionality and substantial content changes may incur extra charges, agreed beforehand.

I will take reasonable care when maintaining your website but cannot guarantee that it will always be available or completely free from errors or technical issues.

9. Social media management

Social media management services will be delivered according to the package agreed with you.

The number and type of posts, Reels, captions, hashtags, scheduling and other activities will depend on your chosen package.

You agree to provide the necessary account access, business information, images, videos and approvals in a timely manner.

I may use scheduling tools, including Meta Business Suite, to manage and schedule content.

I do not guarantee specific follower numbers, engagement, enquiries, sales or business results, as these depend on factors outside my control.

You remain responsible for the accuracy of information about your business, including prices, offers and promotions. You must ensure that any claims or materials you supply are accurate and lawful.

10. Customer responsibilities

You agree to:

  • Provide accurate information and materials required for your service.

  • Ensure you have permission to use any images, logos or content you supply.

  • Review and approve website content and social media posts where required.

  • Provide necessary access to relevant accounts.

  • Make payments by the agreed due dates.

  • Respond to requests for information and approvals within a reasonable time.

Delays in receiving information, materials or approvals may affect delivery times.

11. Refund and cancellation policy

ELLENOWEN does not offer discretionary refunds simply because a customer changes their mind or no longer wishes to use a service.

Monthly packages can be cancelled at any time, subject to the cancellation arrangements set out in these terms.

Payments for services already provided or work already completed are not automatically refundable, subject to applicable law.

Where you are legally entitled to a refund or other remedy, nothing in these terms removes that right.

Please read the separate Refund and Cancellation Policy for further details.

12. Liability

I will provide my services with reasonable care and skill.

I am not responsible for losses caused by circumstances outside my reasonable control, including third-party platform outages, hosting failures or changes to external services.

To the extent permitted by law, I am not liable for indirect losses, loss of anticipated profits or loss of business opportunities.

Nothing in these terms excludes or limits liability where doing so would be unlawful, or removes your statutory consumer rights.

13. Privacy

Personal information will be handled in accordance with the ELLENOWEN Privacy Policy available on my website.

You are responsible for ensuring that any personal information or marketing materials you provide to me have been collected and may be used lawfully.

14. Changes to these terms

I may update these Terms and Conditions from time to time. Where a change materially affects an existing agreement, I will communicate the change to you.

Updates will not remove rights you already have under applicable law.

15. Complaints and contact

If you have a concern about my services, please contact me using the contact details published on the ELLENOWEN website. I will make reasonable efforts to resolve any issues fairly.

16. Governing law

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.

Nothing in these terms prevents you from exercising your legal rights.